The "Smartcard Removal Behavior: Force Logoff" Group Policy setting does not work together with the "Remove Lock Computer" Group Policy setting on a computer that is running Windows XP Professional

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Consider the following scenario. You configure the Smartcard Removal Behavior: Force Logoff Group Policy setting together with the Remove Lock Computer Group Policy setting. When you do this, you are not logged off after you remove the smart card. This behavior occurs on a computer that is running Microsoft Windows XP Professional.

In this scenario, when you remove the smart card, you expect the following results:
  • The first user is logged off.
  • The next user can log on.
Note The previous Group Policy settings are located along the following paths:
  • Computer Configuration\Windows Setttings\Security Settings\Security Options\Interactive Logon: Smartcard Removal Behavior
  • User Configuration\Administrative Templates\System\Ctrl+Alt+Del Options\Remove Lock Computer

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


You must install Microsoft Windows XP Professional Service Pack 2 (SP2) before you install the hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Restart requirement

You have to restart the computer after you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
910482 After you remove a smart card from a Windows XP-based computer, you are not logged off, or the workstation is not locked
227873 Smart card removal options in Windows 2000
174840 Disabling buttons in the Windows NT Security dialog box
lock workstation log off on

Article ID: 928269 - Last Review: 12/09/2015 08:16:30 - Revision: 3.0

Microsoft Windows XP Professional

  • kbnosurvey kbarchive kbautohotfix kbwinxppresp3fix kbxplatform kblogin kbsmartcard kbexpertiseadvanced kbbug kbfix kbHotfixServer kbqfe KB928269