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Error message when you try to open a Word 2007 document: "The Office Open XML file <file_name> cannot be opened"

SYMPTOMS
When you try to open a Microsoft Office Word 2007 document, you cannot open the document. Additionally, you may receive the following error message:
The Office Open XML file file_name cannot be opened because there are problems with the contents.

Details
No error detail available
CAUSE
This problem may occur if a corrupted Microsoft Office Excel 2007 stock chart is inserted into the Word 2007 document. The corruption may have resulted if the stock chart has too many columns.

Excel 2007 stock charts can have only 3 or 4 columns, depending on the subtype of stock chart that is used. If you add extra columns to a stock chart that is in a Word 2007 document and then save the document, the stock chart will become corrupted. When this occurs, the Word 2007 document will also become corrupted. In this case, the Word 2007 document cannot be recovered.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
graph volume high low open close XL2007 Excel2007 WD2007 Word2007
Properties

Article ID: 928282 - Last Review: 09/18/2011 14:07:00 - Revision: 2.0

  • Microsoft Office Word 2007
  • Microsoft Office Excel 2007
  • kbchart kbopenfile kbexpertisebeginner kbtshoot kberrmsg kbprb kbpubtypekc KB928282
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