An e-mail message is not sent to an account when you use the "Send Direct E-mail" command in Microsoft Dynamics CRM 3.0

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Symptoms
When you use the Send Direct E-mail command to send an e-mail message to an account in Microsoft Dynamics CRM 3.0, the e-mail message is not sent to the account. This problem occurs if the following conditions are true:
  • The account contains a primary contact.
  • The primary contact contains an e-mail address that you created in Microsoft Dynamics CRM 3.0.
Instead, the e-mail message is sent to the e-mail address of the primary contact.
Resolution
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
927751 Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
More information
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Properties

Article ID: 928463 - Last Review: 01/15/2015 01:31:46 - Revision: 6.0

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