Windows Media Center does not correctly configure a combo TV tuner that supports both ATSC and NTSC signals on a Windows Vista-based computer
Support for Windows Vista without any service packs installed ended on April 13, 2010. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows
- The combo tuner is not detected by Windows Media Center.
- Windows Media Center does not correctly configure the tuner when you use a manual tuner configuration.
- When you configure Windows Media Center to receive both over-the-air digital TV (DTV) and analog cable TV, you can view only the analog channels. This problem occurs even though the digital channels appear in the guide. When you try to watch one of the digital channels, you may receive the following error message:Cannot Play Program
The channel may not be supported. If you cannot tune to any other channel, restart Windows Media Center or restart the computer, then try again.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
|File name||File version||File size||Date||Time||Platform|
|Msil_ehshell.d_31bf3856ad364e35_6.0.6000.20503_none_1b9c560f4b543835.manifest||Not applicable||657||27-Dec-2006||23:58||Not applicable|
|Msil_ehshell_31bf3856ad364e35_6.0.6000.20503_none_8a3caf265d905cff.manifest||Not applicable||8,388||28-Dec-2006||00:01||Not applicable|
|Update.mum||Not applicable||1,719||27-Dec-2006||23:58||Not applicable|
Article ID: 929011 - Last Review: 05/15/2008 23:22:59 - Revision: 3.3
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