Article ID: 929350 - View products that this article applies to.
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In Microsoft Dynamics CRM 3.0, you cannot view CRM-tracked e-mail messages in the History area after you install hotfix 917277. This problem occurs even if you have been granted the Share right.
This problem occurs if the following conditions are true:
This problem occurs because Microsoft Dynamics CRM 3.0 cannot automatically share a CRM-tracked e-mail message after you install hotfix 917277.
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/927751/ )Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
For more information about hotfix 917277, click the following article number to view the article in the Microsoft Knowledge Base:
917277For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/917277/ )You cannot view sent e-mail messages in Microsoft CRM 3.0
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(https://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards