Article ID: 929360 - View products that this article applies to.
You connect to a document library in a Microsoft Office SharePoint Server 2007 site or in a Microsoft Windows SharePoint Services 3.0 site by using Windows Internet Explorer 7 or Microsoft Internet Explorer 6. However, when you try to open a Microsoft Office document, Internet Explorer crashes (stops responding). Additionally, when you click New Document, the button does not work. You cannot create a new document. This problem occurs if the following conditions are true, in the order in which they are presented:
This problem occurs because the older version of the Name.dll file becomes the registered version. When the Owssupp.dll file is used, it tries to use functionality that is not available. This condition causes Internet Explorer to crash (stop responding).
To resolve this problem, install hotfix 938888. For more information about hotfix 938888, click the following article number to view the article in the Microsoft Knowledge Base:
938888If you do not use SharePoint but were directed to this article by Windows Error Reporting, please visit the following Microsoft Web site:
(https://support.microsoft.com/kb/938888/ )Description of the 2007 Office hotfix package: June 17, 2007
To work around this problem, repair the 2007 Office system. To do this on a Windows XP or on a Windows Server 2003-based computer, follow these steps:
If you use a version of Microsoft Office other than Office 2003 and the 2007 Office system, click the following article numbers to view the article in the Microsoft Knowledge Base:
The controls that enable features, such as the Edit Document feature on a Windows SharePoint Services document library, are shipped together with the 2007 Office system and Office 2003. These controls must be installed to access most of the integration features in Office.
(https://support.microsoft.com/kb/833714/ )Error message when you try to edit an Office document in a document library: "'Edit Document' requires a Windows SharePoint Services-compatible application"
(https://support.microsoft.com/kb/840024/ )You cannot edit an existing document or create a new document in a document library in your Windows SharePoint Services 2.0 Web site or in your SharePoint Team Services Web site
These controls are listed as Windows SharePoint Services Support under Office Tools when you use one of the following methods:
For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/834109/ )Previously-approved versions of documents that you check into the document library are not visible to users
Article ID: 929360 - Last Review: May 1, 2009 - Revision: 6.0