Text in messages is displayed in an incorrect language when you log on to your mailbox by using Outlook Web Access

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When you log on to your mailbox by using Microsoft Office Outlook Web Access, the text in system messages or in "Out of Office" (OOF) messages is displayed in an incorrect language. This incorrect language is configured in the "Regional and Language Options" dialog box of the operating system that is running Microsoft Exchange Server 2003.
This problem occurs when the EXOLEDB component subscribes to the mailbox. When this condition is true, the Locale ID property of your mailbox is incorrectly set to the language that is currently configured in the "Regional and Language Options" dialog box in Exchange Server 2003.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Because of file dependencies, this hotfix requires that you install Microsoft Exchange Server 2003 Service Pack 2 on the server.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, the following services will automatically be stopped and then restarted when you apply the hotfix:
  • Microsoft Exchange Information Store
  • World Wide Web Publishing Service
  • Simple Mail Transfer Protocol (SMTP)
  • Microsoft Exchange Routing Engine
  • Network News Transfer Protocol (NNTP)
  • IIS Admin Service

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
The operating system uses the settings in the "Regional and Language Options" dialog box to determine which code page to use when Exchange Server 2003 performs certain operations. To change the language settings, follow these steps:
  1. Click Start, click Run, type control panel in the Open box, and then click OK.
  2. Double-click Regional and Language Options, and then click the Advanced tab.
  3. Select the correct language in the list in the Language for non-Unicode programs area, and then click OK.
CM67389 exoledb locale ID ndr oof

Article ID: 929398 - Last Review: 01/15/2015 16:56:39 - Revision: 2.3

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
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