Labels of picklist fields and users' names are not updated on the "Microsoft CRM Integration 3.0 - Settings & Administration Tool" page after you update the labels and the names in Microsoft Dynamics CRM 3.0

This article has been archived. It is offered "as is" and will no longer be updated.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
After you update the labels of the following picklist fields in Microsoft Dynamics CRM 3.0, the labels are not updated on the Microsoft CRM Integration 3.0 - Settings & Administration Tool page:
  • Account Category Code
  • Account Payment Terms
  • Account Shipping Method
  • Contact Payment Terms
  • Contact Shipping Method
  • Invoice Payment Terms
  • Invoice Shipping Method
  • Product Type Code
  • Sales Order Payment Terms
  • Sales Order Shipping Method
Additionally, after you update the users' names in Microsoft Dynamics CRM 3.0, the names are not updated on the Microsoft CRM Integration 3.0 - Settings & Administration Tool page.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTime

Installation information

Install this hotfix on computers that are running Microsoft CRM Connector for Dynamics GP.


You must have Microsoft CRM Connector for Dynamics GP installed to apply this hotfix.

Restart requirement

You may be prompted to restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use Add or Remove Programs in Control Panel.For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates
More information
The following table lists the schema names for some of the picklist fields.
Picklist field name Schema name
Account Category Codeaccountcategorycode
Account Payment Termspaymenttermscode
Account Shipping Methodaddress1_shippingmethodcode
Contact Payment Termspaymenttermscode
Contact Shipping Methodaddress1_shippingmethodcode
Invoice Payment Termspaymenttermscode
Invoice Shipping Methodshippingmethodcode
Product Type Codeproducttypecode
Sales Order Payment Termspaymenttermscode
Sales Order Shipping Methodshippingmethodcode

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Article ID: 929438 - Last Review: 01/16/2015 15:47:35 - Revision: 2.0

Microsoft Dynamics CRM Connector for Microsoft Dynamics GP

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