Article ID: 930091 - View products that this article applies to.
Consider the following scenario. You have a universal serial bus (USB) mouse connected to a Windows Vista-based computer. You move or click the mouse as the computer is entering sleep mode. Then, after the computer has entered sleep mode, you try to resume the computer by using the mouse or by pressing a key on the keyboard. In this scenario, the computer stops responding (hangs) at a black screen.
This issue occurs because some USB mouse devices do not work correctly with sleep mode in Windows Vista.
To resolve this issue, follow these steps:
Article ID: 930091 - Last Review: October 31, 2007 - Revision: 1.5