Article ID: 930130 - View products that this article applies to.
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When you try to use the Windows Fax and Scan feature to send a fax in Windows Vista, you cannot send the fax. Additionally, you receive the following error message:
This problem occurs when the fax contains a compressed file with a .zip file name extension as an attachment.
The message could not be sent. An error has occurred.
This issue occurs because the files in the .zip file are temporarily extracted when you open the .zip file. The temporarily extracted files are not actually saved on the hard disk. The Windows Fax and Scan feature cannot convert the format of these files to a faxable format.
To resolve this issue, attach the files that you want to fax in an unzipped format.
Steps to reproduce the problem
Article ID: 930130 - Last Review: January 16, 2015 - Revision: 2.0