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Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
When you try to send an e-mail message in Workflow in Microsoft Forecaster, you receive the following error message:
'8004020f'/frxforecaster/utilities/Notify.asp, line 154
This problem may occur if one of the following conditions is true:
Incorrect Simple Mail Transfer Protocol (SMTP) information is set in the registry. See resolution 1 in the "Resolution" section.
Microsoft Forecaster is configured to use the wrong SMTP service. See resolution 2 in the "Resolution" section.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Change the SMTPServer registry subkey. To do this, follow these steps:
Click Start, click Run, type regedit, and then click OK.