Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
When you start an application on an App-V or SoftGrid client, the operation is unsuccessful. Additionally, you receive the following error message:
A network operation did not complete in time. Please check your network connection and try again. If the problem persists, please report the following error code to your System Administrator. Error code: xxxxxx-xxxxxx0A-10000005
Additionally, the following error code is logged in the client log file (Sftlog.txt):
The SoftGrid client could not connect to stream URL 'protocol://server_name:port/path/filename.sft' (FS status: xxxxxx0A-10000005). The client was unable to connect to a SoftGrid server (rc xxxxxx0A-10000005)
Additionally, the following error code may be logged in the server log file (Sft-server.log):
Method 2: Edit the ?Customer= element in the .osd file
The ?Customer= element that is specified in the HREF attribute of the CODEBASE element of the .osd file may not contain the question mark (?) or the equal sign (=) characters. In this case, edit the .osd file by using a text editor such as Notepad to correct the syntax.
For example, find the following text in the .osd file:
By default, the App-V and SoftGrid client ReadTimeout registry value is configured to be 20 seconds. You may have to increase this value.
Note The time-out interval should not exceed 30 seconds.
To modify the value, follow these steps.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Click Start, click Run, type regedit in the Open box, and then click OK.
Expand the appropriate registry subkey for your client version:
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