Article ID: 930698 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
This article is intended for a beginning to intermediate computer user.
When you try to edit a Microsoft Office document, you may receive an error message that resembles the following error message:
You cannot create any new documents and you cannot save documents. Additionally, you may notice that menu commands are unavailable (appear dimmed).
This command is not available because the document is locked for editing.
This problem occurs if your copy of Office is not activated, or if you did not restart the Office program after you activated it. To resolve this problem, follow these steps.
Step 1: Close and then restart the Office programAfter you restart the Office program, open the Office document again. If the problem is resolved, you are finished. If you still experience the problem, try Step 2.
Step 2: Activate the Office programProduct activation is quick and easy. It also helps protect your privacy. To activate the Office program, you can use the Internet or a telephone. The Activation wizard will guide you through the activation process, step-by-step. To start the Activation wizard, follow these steps:
(https://support.microsoft.com/kb/828958/ )How to activate a license in Office programs
VerificationYour Office program should operate correctly. If you continue to experience this problem, try the solutions in "Similar problems and solutions."
Why is my Word document locked?
Accessibility tutorials for Word 2002: Activating your copy of Office
About product activation in Microsoft Office System products
Article ID: 930698 - Last Review: January 14, 2015 - Revision: 1.3