Error message when you try to start an application in SoftGrid Client: "The SoftGrid Server has returned an Internal System error. Error code: xxxxxx-xxxxxxxx-01F48013"

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SYMPTOMS
When you try to start an application in Microsoft SoftGrid, the application does not start. Additionally, you receive the following error message:
The SoftGrid Client could not launch application_name.
The SoftGrid Server has returned an Internal System error.
Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxxxx-01F48013
CAUSE
This issue occurs if the following conditions are true:
  • The Max Block Size of the SoftGrid Virtual Application Server is smaller than the Max Block Size of the .sft file.
  • The SYSTEM account or the Local Administrators group on the SoftGrid Virtual Application Server do not have at least "Read File" permissions to the .sft file for the application that you are trying to start.
MORE INFORMATION
For more information about how to troubleshoot Max Block Size issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:
930839 Error message in Microsoft SoftGrid: "Invalid raw data request: bytes"
930838 Error message in the SoftGrid Virtual Application Server log file: "41486 'Invalid chunk size: <xxxxxx> bytes'"
Properties

Article ID: 930765 - Last Review: 01/15/2015 01:11:39 - Revision: 2.0

  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops
  • kbnosurvey kbarchive kbtshoot kbexpertiseinter KB930765
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