This article has been archived. It is offered "as is" and will no longer be updated.
When you try to start an application in Microsoft SoftGrid, you receive the following error message:
The SoftGrid Client could not launch the application you requested. The specified XML file uses an unsupported format (Rich Text Format). Please report the following error code to your System Administrator. Error code: xxxxxx-xxxxxx05-00000016
This problem occurs because the encoding of the .osd file is set to something other than UTF-8 or Unicode. For example, this problem occurs when the .osd file is saved with Rich Text Formatting (RTF). This problem may occur when an editor other than the Sequencer modifies the .osd file.
To resolve this problem, set the encoding of the file to Unicode. To do this, follow these steps:
Start Notepad, and then open the .osd file.
On the File menu, click Save As.
In the Encoding box, click Unicode.
Make sure that the name in the File name box is the same as the name of the file that you opened in step 1, and then click Save.
When you are prompted to replace the existing file, click Yes.