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Snapshot volumes do not mount successfully or the volume dismount operation reports an error when you use a Network Appliance storage device with the Windows Server 2003 Virtual Disk Service

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

SYMPTOMS
When you use a Network Appliance storage device with the Microsoft Windows Server 2003 Virtual Disk Service (VDS), at least one of the following problems may occur:
  • Snapshot volumes do not mount successfully.
  • When you try to dismount a volume, the volume dismount operation reports an error. The volume dismount operation reports an error even when the volume dismounts successfully.
RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 SP2 installed.

Restart Requirement

You must restart your computer after you apply this hotfix.

Hotfix Replacement Information

This hotfix does not replace any other hotfixes.

File Information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with SP1, x86-based versions

File nameFile versionFile sizeDateTimePlatformSP requirement
Vds.exe5.2.3790.2888352,76823-Feb-200712:54x86SP1
Vdsbas.dll5.2.3790.2888147,96823-Feb-200718:44x86SP1
Vdsdyndr.dll5.2.3790.2744326,14423-Feb-200718:06x86SP1
Vdshba_i.mof13,96723-Feb-200709:12Not applicableSP1
Vdshba_u.mof34523-Feb-200709:12Not applicableSP1
Vdsldr.exe5.2.3790.274419,45611-Jul-200610:11x86SP1
Vdsutil.dll5.2.3790.288861,95223-Feb-200718:44x86SP1
Vds_ps.dll5.2.3790.274430,72012-Jul-200601:20x86SP1

Windows Server 2003 with SP2, x86-based versions

File nameFile versionFile sizeDateTimePlatformSP requirement
Vds.exe5.2.3790.4029352,76823-Feb-200713:56x86SP2
Vdsbas.dll5.2.3790.4029147,96823-Feb-200718:11x86SP2
Vdsdyndr.dll5.2.3790.4029326,65623-Feb-200718:11x86SP2
Vdshba_i.mof13,96507-Dec-200621:57Not applicableSP2
Vdshba_u.mof34307-Dec-200621:57Not applicableSP2
Vdsldr.exe5.2.3790.402919,45623-Feb-200713:56x86SP2
Vdsutil.dll5.2.3790.402961,95223-Feb-200718:11x86SP2
Vds_ps.dll5.2.3790.402930,72023-Feb-200718:11x86SP2

Windows Server 2003 with SP1, x64-based versions

File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Vds.exe5.2.3790.2888613,37623-Feb-200718:09x64SP1Not applicable
Vdsbas.dll5.2.3790.2888263,16823-Feb-200718:09x64SP1Not applicable
Vdsdyndr.dll5.2.3790.2744456,19223-Feb-200718:09x64SP1Not applicable
Vdshba_i.mof13,96723-Feb-200718:09Not applicableSP1Not applicable
Vdshba_u.mof34523-Feb-200718:09Not applicableSP1Not applicable
Vdsldr.exe5.2.3790.274429,69623-Feb-200718:09x64SP1Not applicable
Vdsutil.dll5.2.3790.288894,72023-Feb-200718:09x64SP1Not applicable
Vds_ps.dll5.2.3790.274441,47223-Feb-200718:09x64SP1Not applicable
Wvds_ps.dll5.2.3790.274430,72023-Feb-200718:09x86SP1WOW

Windows Server 2003 with SP2, x64-based versions

File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Vds.exe5.2.3790.4029613,37623-Feb-200718:26x64SP2Not applicable
Vdsbas.dll5.2.3790.4029263,16823-Feb-200718:26x64SP2Not applicable
Vdsdyndr.dll5.2.3790.4029456,70423-Feb-200718:26x64SP2Not applicable
Vdshba_i.mof13,96523-Feb-200718:26Not applicableSP2Not applicable
Vdshba_u.mof34323-Feb-200718:26Not applicableSP2Not applicable
Vdsldr.exe5.2.3790.402929,69623-Feb-200718:26x64SP2Not applicable
Vdsutil.dll5.2.3790.402994,72023-Feb-200718:26x64SP2Not applicable
Vds_ps.dll5.2.3790.402941,47223-Feb-200718:26x64SP2Not applicable
Wvds_ps.dll5.2.3790.402930,72023-Feb-200718:26x86SP2WOW

Windows Server 2003 with SP1, Itanium-based versions

File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Vds.exe5.2.3790.28881,161,72823-Feb-200718:09IA-64SP1Not applicable
Vdsbas.dll5.2.3790.2888503,29623-Feb-200718:09IA-64SP1Not applicable
Vdsdyndr.dll5.2.3790.2744768,00023-Feb-200718:09IA-64SP1Not applicable
Vdshba_i.mof13,96723-Feb-200718:09Not applicableSP1Not applicable
Vdshba_u.mof34523-Feb-200718:09Not applicableSP1Not applicable
Vdsldr.exe5.2.3790.274463,48823-Feb-200718:09IA-64SP1Not applicable
Vdsutil.dll5.2.3790.2888173,56823-Feb-200718:09IA-64SP1Not applicable
Vds_ps.dll5.2.3790.274445,56823-Feb-200718:09IA-64SP1Not applicable
Wvds_ps.dll5.2.3790.274430,72023-Feb-200718:09x86SP1WOW

Windows Server 2003 with SP2, Itanium-based versions

File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Vds.exe5.2.3790.40291,161,72823-Feb-200718:24IA-64SP2Not applicable
Vdsbas.dll5.2.3790.4029503,29623-Feb-200718:24IA-64SP2Not applicable
Vdsdyndr.dll5.2.3790.4029768,51223-Feb-200718:24IA-64SP2Not applicable
Vdshba_i.mof13,96523-Feb-200718:24Not applicableSP2Not applicable
Vdshba_u.mof34323-Feb-200718:24Not applicableSP2Not applicable
Vdsldr.exe5.2.3790.402963,48823-Feb-200718:24IA-64SP2Not applicable
Vdsutil.dll5.2.3790.4029173,56823-Feb-200718:24IA-64SP2Not applicable
Vds_ps.dll5.2.3790.402945,56823-Feb-200718:24IA-64SP2Not applicable
Wvds_ps.dll5.2.3790.402930,72023-Feb-200718:24x86SP2WOW
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
iscsi initiator netapps filer
Properties

Article ID: 931300 - Last Review: 10/08/2011 21:24:00 - Revision: 4.0

Microsoft Windows Server 2003, Web Edition, Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise x64 Edition

  • kbautohotfix kbbug kbfix kbhotfixserver kbqfe kbwinserv2003presp1fix KB931300
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