You receive a warning message that does not correctly describe the password requirements when you set a new password that does not meet the requirements in Windows Server 2003

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
Consider the following scenario.
  • A Microsoft Windows Server 2003-based domain hosts users.
  • Another Windows Server 2003-based domain hosts computers.
  • The password expires on a computer that is running Windows Server 2003.
  • You set a new password that does not meet the complexity requirements of the domain that hosts users.
In this scenario, you receive a warning message that does not correctly describe the password requirements. The warning message that you receive resembles the following:
The password supplied does not meet the minimum complexity requirements. Please select another password that meets all of the following criteria: is at least 0 characters; has not been used in the previous 0 passwords; must not have been changed within the last 0 days; does not contain your account or full name; contains at least three of the following four character groups: English uppercase characters (A through Z); English lowercase characters (a through z); Numerals (0 through 9); Non-alphabetic characters (such as !, $, #, %).
In this warning message, all the numbers in the password requirements are zeros.
Cause
This problem occurs because the computer cannot retrieve the password requirements in an anonymous session.

After a user password expires, the computer can use computer information to create sessions only with the domain controller that hosts the user. In this case, Kerberos authentication fails if the target domain is not in the list of Domain Name System (DNS) suffixes to search. Therefore, the computer uses an anonymous session. In an anonymous session, the computer cannot retrieve the password requirements when the password change fails.
Resolution
To resolve this problem, apply this hotfix to every Windows Server 2003-based computer on which you receive the incorrect warning message.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on x86-based versions of Windows Server 2003 or on Itanium-based versions of Windows Server 2003, you must have Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2) installed. For more information about how to obtain Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2), click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
914961 General information regarding Windows Server 2003 Service Pack 2

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Msv1_0.dll5.2.3790.2892144,38401-Mar-200718:59x86SP1SP1QFE
Msv1_0.dll5.2.3790.4033143,36001-Mar-200718:47x86SP2SP2QFE
Windows Server 2003, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Msv1_0.dll5.2.3790.2892260,09601-Mar-200719:06x64SP1SP1QFE
Wmsv1_0.dll5.2.3790.2892144,38401-Mar-200719:06x86SP1WOW
Msv1_0.dll5.2.3790.4033260,09601-Mar-200719:16x64SP2SP2QFE
Wmsv1_0.dll5.2.3790.4033143,36001-Mar-200719:16x86SP2WOW
Windows Server 2003, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Msv1_0.dll5.2.3790.2892388,60801-Mar-200719:06IA-64SP1SP1QFE
Wmsv1_0.dll5.2.3790.2892144,38401-Mar-200719:06x86SP1WOW
Msv1_0.dll5.2.3790.4033388,60801-Mar-200719:17IA-64SP2SP2QFE
Wmsv1_0.dll5.2.3790.4033143,36001-Mar-200719:17x86SP2WOW
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates
minpwdage minpwdlength pwdhistorylength policy policies length history
Properties

Article ID: 931310 - Last Review: 01/16/2015 01:59:04 - Revision: 4.0

Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Web Edition, Microsoft Windows Server 2003, Datacenter Edition (32-bit x86), Microsoft Windows Server 2003, Standard x64 Edition, Microsoft Windows Server 2003, Enterprise x64 Edition, Microsoft Windows Server 2003, Datacenter x64 Edition, Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems, Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

  • kbnosurvey kbarchive kbautohotfix kbwinserv2003postsp2fix kbexpertiseinter kbbug kbfix kbHotfixServer kbqfe KB931310
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