Article ID: 931362 - View products that this article applies to.
NoticeThis article is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you may want to consider one of the following options:
This article contains methods to troubleshoot issues that occur when a program is installed but will not run on Windows Vista.
These methods are intended for advanced computer users.
Use the troubleshooting methods in this article if you experience any of the following symptoms:
Before you begin, make sure that you have tried the following steps. These basic troubleshooting steps are known to resolve a significant number of Vista compatibility issues.
(https://support.microsoft.com/kb/927386/ )How to troubleshoot program compatibility issues in Windows Vista
To troubleshoot a program that does not run as expected after it is installed or to troubleshoot a program that produces an error message after it is installed, use the following advanced troubleshooting methods.
Method 1: Disable Aero Glass when you run the programIn some cases, a program may not be compatible with the new Desktop Window Manager and Aero Glass functionality in Windows Vista. Symptoms that indicate that a program is incompatible with Aero Glass include any of the following:
If the program still does not work correctly, go to the next method.
Method 2: Run the program in safe modeNote To start the computer in safe mode, press the F8 key while the computer is starting. You must press the F8 key before the Windows Vista progress indicator appears.
To determine whether the issue that occurs with the program is caused by another program that is running in the background, we recommend that you restart the computer in safe mode and then test the program. If the program runs correctly in safe mode, but does not run correctly in normal mode, there likely is another program that is conflicting with the program in question.
To determine which program is causing a conflict with the program in question, we recommend that you perform a "clean boot" of the computer. A clean boot is intended to disable as many background services and programs as possible. This helps determine which service or program may be causing the problem. For more information about how to perform a clean boot for troubleshooting, click the following article number to view the article in the Microsoft Knowledge Base:
929135If the program still does not work correctly, go to the next method.
(https://support.microsoft.com/kb/929135/ )How to troubleshoot a problem by performing a clean boot in Windows Vista
Method 3: Repair the program installationNote Before you repair the program, we recommend that you create a System Restore Point. To do this, follow these steps:
Method 4: Uninstall and reinstall the programNote Before you uninstall and reinstall the program, we recommend that you create a System Restore Point. To do this, see the "Method 3: Repair the program installation" section for detailed steps.
If the program does not provide a repair mechanism, you may be able to resolve the issue if you uninstall and then reinstall the program. To do this, follow these steps:
Program reinstallation and activationBe aware that you may have to reactivate the program after it is reinstalled. In some case, activation may be unsuccessful if the software vendor disallows installation under a new operating system. Activation is a process that makes sure that the software that you are using is licensed to run on the computer where it is installed. Typically, activation requires that the software vendor’s Web site is contacted over the Internet to verify the validity of the program installation. Contact the software vendor if you have any questions about the activation process for the software vendor's program.
Note You may be prompted to enter a code that was provided by the software manufacture.
If the program still does not run correctly after you follow these steps, the program may not be compatible with Windows Vista.
For more information about Windows Vista and program compatibility issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/931359/ )How to determine whether there are program-compatibility issues before you install Windows Vista
(https://support.microsoft.com/kb/931360/ )How to troubleshoot program-incompatibility issues that may stop the Windows Vista Setup program
(https://support.microsoft.com/kb/931361/ )How to troubleshoot issues that may prevent a program from being installed correctly on a Windows Vista-based computer
Article ID: 931362 - Last Review: November 26, 2007 - Revision: 2.3