When a program is automatically stopped on a Windows Server 2003-based computer, an access violation occurs

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
When a program on a Microsoft Windows Server 2003-based computer is automatically stopped, an access violation occurs. For example, if the system is configured to automatically start and then stop a particular program every day, this problem occurs.

Note This problem occurs even if you have applied the hotfix that is described in the following Microsoft Knowledge Base article:
919881 An access violation occurs when a program is automatically stopped on a Windows Server 2003-based computer
Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the hotfix in the following Microsoft Knowledge Base article:
919881 An access violation occurs when a program is automatically stopped on a Windows Server 2003-based computer

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Msctf.dll5.2.3790.632295,42416-Jan-200706:37x86NoneRTMQFE
Msctf.dll5.2.3790.2861318,97616-Jan-200706:56x86SP1SP1QFE
Msctf.dll5.2.3790.4005316,92816-Jan-200706:45x86SP2SP2QFE
Windows Server 2003, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Msctf.dll5.2.3790.632952,32015-Jan-200715:18IA-64NoneRTMQFE
Wmsctf.dll5.2.3790.632295,42415-Jan-200715:18x86NoneWOW
Msctf.dll5.2.3790.28611,010,17615-Jan-200715:18IA-64SP1SP1QFE
Wmsctf.dll5.2.3790.2861318,97615-Jan-200715:18x86SP1WOW
Msctf.dll5.2.3790.40051,010,17615-Jan-200715:22IA-64SP2SP2QFE
Wmsctf.dll5.2.3790.4005316,92815-Jan-200715:22x86SP2WOW
Windows Server 2003, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Msctf.dll5.2.3790.2861634,36815-Jan-200715:18x64SP1SP1QFE
Wmsctf.dll5.2.3790.2861318,97615-Jan-200715:18x86SP1WOW
Msctf.dll5.2.3790.4005634,36815-Jan-200715:23x64SP2SP2QFE
Wmsctf.dll5.2.3790.4005316,92815-Jan-200715:23x86SP2WOW
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 931476 - Last Review: 01/15/2015 09:24:26 - Revision: 3.0

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • kbnosurvey kbarchive kbautohotfix kbwinserv2003postsp2fix kbexpertiseinter kbbug kbfix kbhotfixserver kbqfe KB931476
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