Error message when you try to start an application in SoftGrid Client: "You must restart this session by logging out and logging in again before you can use the SoftGrid Client. Error code: xxxxxx-xxxxxx0E-00002008"

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SYMPTOMS
When you try to start an application in Microsoft SoftGrid Client, the application does not start. Additionally, you receive the following error message:
The SoftGrid Client could not launch application_name.
You must restart this session by logging out and logging in again before you can use the SoftGrid Client.
Error code: xxxxxx-xxxxxx0E-00002008
MORE INFORMATION
This issue may occur if the following conditions are true:
  • The SoftGrid Client was installed during a remote desktop session.

    When you install the SoftGrid Client during a remote desktop session, the SoftGrid Client requires that you log out and then log back in again before you start any applications.
  • The DriveLetter registry value was modified and the system was not restarted.

    The DriveLetter registry value is located under the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Softricity\SoftGrid Client\CurrentVersion\AppFS
    When you change the value data of this registry value, you must restart the SoftGrid Client for the change to take effect.
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Article ID: 931579 - Last Review: 01/16/2015 15:51:56 - Revision: 2.0

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