SoftGrid Client 3.x NTA logging options

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This article describes the available log levels for SoftGrid Client 3.x NTA. This article also describes how to enable an NTA log.
More information
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By default, the SoftGrid Client NTA log file is named Sftnta.txt. The Sftnta.txt file is located in the following folder:
  • Microsoft Windows desktop computers
    %ProgramFiles%\Softricity\SoftGrid for Windows Desktops
  • Terminal servers
    %ProgramFiles%\Softricity\SoftGrid for Terminal Servers
The following log levels are available:
0xFFFFFFFFAll logging
0x00000000No logging
0x0000FFFFAll errors
0x00000001Socket errors
0x00000002General errors and control flow
0x00000004RTP errors
0x00000008RTCP errors
0x00020000NTA interface
0x00040000Session creation and deletion
0x00080000RTSP connection creation and deletion
0x00100000RTP packets received
0x00200000RTCP packets received
To enable an NTA log, follow these steps:
  1. Start Registry Editor.
  2. Expand the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Softricity\SoftGrid Client\Current Version\Configuration
  3. Create a DWORD value (REG_DWORD) that is named NtaLogMask.
  4. In the Value Data box, type the log level that you want. Then, under Base, select Hexadecimal.
  5. Exit Registry Editor.
  6. Stop the SoftGrid Client service. Then, restart the SoftGrid Client service.
Note The NTA log causes the Sftnta.txt file to grow fairly large over a short time. This action can adversely affect client performance. Only use the NTA log if Softricity support recommends that you use the log to diagnose specific client problems.

Article ID: 931586 - Last Review: 01/15/2015 09:24:52 - Revision: 3.0

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