The e-mail message header does not print when you try to print an e-mail message by using either Microsoft Office Outlook 2003 or Microsoft Outlook Express

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

SYMPTOMS
When you try to print an e-mail message by using either Microsoft Office Outlook 2003 or Microsoft Outlook Express, the message header information does not print. This problem only occurs when Windows Internet Explorer 7 is installed.

Note This problem may also occur in earlier versions of Office Outlook. However, this problem does not occur in Microsoft Office Outlook 2007.
CAUSE
This problem occurs when the "Shrink to Fit" feature is enabled, and the size of the message is reduced in order to fit on the printed page. When this occurs, the message header is not printed.
RESOLUTION
To resolve this problem, apply the latest cumulative security update for Internet Explorer. To obtain the latest update, visit the following Microsoft Web site: NoteThis update was first included in security update 931768 (MS07-027). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
931768MS07-027: Cumulative Security Update for Internet Explorer
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Properties

Article ID: 931657 - Last Review: 10/08/2011 21:06:00 - Revision: 4.0

Windows Internet Explorer 7, Microsoft Office Outlook 2003, Microsoft Outlook Express 5.5

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