You are currently offline, waiting for your internet to reconnect

An access violation may occur when you close a pop-up window in Internet Explorer 7 on a computer that is running Windows XP with Service Pack 2

When you use Internet Explorer 7 in Microsoft Windows XP with Service Pack 2 (SP2), an access violation may occur when you close a pop-up window.
This problem occurs when an advanced text service refers to a memory area that is not valid.

Update information

The following file is available for download from the Microsoft Download Center:
DownloadDownload the 931678 package now.
Release Date: September 25, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Msctf.dll5.1.2600.3194 297,47219-Jan-200712:40x86
To work around this problem, turn off the advanced text services feature. To do this, follow these steps:
  1. Click Start, click Run, type control international, and then click OK.
  2. Click the Languages tab, and then click Details.
  3. Click the Advanced tab, click to select the Turn off advanced text services check box, and then click OK.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 931678 - Last Review: 09/23/2011 16:43:00 - Revision: 5.0

  • kbautohotfix kberrmsg kbexpertisebeginner kbwinxpsp2fix kbfix kbbug kbHotfixServer kbqfe KB931678