Article ID: 931704 - View products that this article applies to.
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You try to connect to a remote fax printer on a computer that is running Windows Vista Business or Windows Vista Enterprise. However, the fax installation fails, and you receive an error.
This issue occurs because fax installation tries to install the fax feature by using the Windows Components Wizard (Sysocmgr.exe). By default, this fax feature is not installed in Windows Vista Business or in Windows Vista Enterprise.
To work around this issue, install the fax feature by using Programs and Features in Control Panel. To do this, follow these steps:
Article ID: 931704 - Last Review: January 16, 2015 - Revision: 2.0