Article ID: 931996
This article has been archived. It is offered "as is" and will no longer be updated.
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
When you update an e-mail activity in Microsoft Dynamics CRM 3.0, Microsoft Dynamics CRM 3.0 stops responding. After about 30 seconds, you receive the following error message:
For example, this problem occurs if you change the value in the Regarding field on an e-mail activity form.
SQL Server Timeout expired. For more information, contact your system administrator.
This problem occurs if the following conditions are true:
This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/927751/ )Update Rollup 2 is available for Microsoft Dynamics CRM 3.0
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(https://support.microsoft.com/kb/887283/ )Microsoft Business Solutions CRM software hotfix and update package naming standards