Article ID: 932189 - View products that this article applies to.
To resolve this issue, try one or more of the following solutions:
1. Update your playerWhen your Zune player is running again, connect it to the computer that has the current Zune software installed, and then update the player to the current player software version. To see if your Zune needs an update:
2. Reformat the player software to its factory conditionsWhen you reformat your Zune player software, all content and the device software is erased and replaced with a fresh installation. To reformat your player to its original state, see the following articles in the Microsoft Knowledge Base:
If the methods in the "What To Try" section don't resolve the problem, you can send your Zune in to Microsoft for service if your player qualifies. To do this, visit the following Microsoft webpage to register your player and to submit a request for service:
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 932189 - Last Review: May 16, 2011 - Revision: 9.1