A Windows SideShow-compatible device or the related Gadgets do not work reliably in Windows Vista

This article has been archived. It is offered "as is" and will no longer be updated.
You may experience any of the following problems when you use a Windows SideShow-compatible device in Windows Vista:
  • When you start the computer, or when you reset the Windows SideShow-compatible device, Gadgets that have previously been enabled are not loaded on the Windows SideShow-compatible device.
  • When you open the Windows SideShow item in Control Panel, you may see the following message shown for each gadget in the column that corresponds to your device:
    Not Compatible
  • The Language and Theme boxes in the Change Device Settings window are blank.
  • When you try to synchronize music or photos to your SideShow-compatible device by using Windows Media Player 11, the SideShow gadgets may fail and no longer work.
  • When you try to turn the SideShow gadgets on or off, you may receive an error message that resembles the following:
    One or more gadgets could not be turned on or off
These problems occur because of a problem in the SideShow driver. When a command is issued to the device, the Media Transfer Protocol (MTP) driver unexpectedly returns an ERROR_BUSY error.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Before you install this hotfix, you must install the hotfix that is described in the following Microsoft Knowledge Base article:
933607 UMDF User-mode drivers that use the Windows SideShow class extension return errors when you process commands asynchronously

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Update.mumNot applicable1,88128-Feb-200710:20Not applicable
X86_windowssideshowenhanceddriver.inf_31bf3856ad364e35_6.0.6000.20546_none_a33bf7e8eabff1c5.manifestNot applicable1,59428-Feb-200710:21Not applicable
Windows Vista, 64-bit versions
File nameFile versionFile sizeDateTimePlatform
Amd64_windowssideshowenhanceddriver.inf_31bf3856ad364e35_6.0.6000.20546_none_ff5a936ca31d62fb.manifestNot applicable1,59628-Feb-200710:26Not applicable
Update.mumNot applicable1,88128-Feb-200710:20Not applicable
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 932652 - Last Review: 12/09/2015 09:48:52 - Revision: 3.1

Windows Vista Ultimate, Windows Vista Home Premium, Windows Vista Enterprise, Windows Vista Business, Windows Vista Ultimate 64-bit Edition, Windows Vista Home Premium 64-bit Edition, Windows Vista Enterprise 64-bit Edition, Windows Vista Business 64-bit Edition

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