This article has been archived. It is offered "as is" and will no longer be updated.
When you play a Microsoft Windows Media High Definition Video (WMV HD) DVD or a WMV HD file in Windows Media Center in Windows Vista, the video may not be synchronized with the audio.
This problem may occur if the following conditions are true:
You pressed the Fast Forward button multiple times on the Media Center remote to fast forward the video at high speed.
You pressed the Play button to return the video to regular playback speed.
When this problem occurs, the audio plays at the new location. However, the video is not synchronized with the audio for a while. Eventually, the video catches up to the audio.
Service pack information
To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
The hotfix that is described in this Microsoft Knowledge Base article has been replaced by the following hotfix:
935333 When you play a Windows Media High Definition Video DVD in Windows Media Center in Windows Vista, the video may not be synchronized with the audio
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.