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"Network or file permission" or "folder does not exist" error

SYMPTOMS
On a computer that is running Windows Vista, you create a subfolder in a shared folder. When you try to rename the subfolder, you receive an error message that resembles the following:
The <Shared Folder Name> folder does not exist. The file may have been moved or deleted.
Do you want to create it?
Additionally, if you try to save a file to the shared folder, you may receive an error message that resembles the following:
There has been a network or file permission error. The network connection may be lost.


Note You use Microsoft System Management Server 2003 Operating System Deployment Feature Pack to deploy Windows Vista to the computer.
CAUSE
This issue occurs because the client-side cache database that the Offline Files feature uses was corrupted when Windows Vista was deployed. This behavior causes a missing registry value in the registry.
RESOLUTION

Diagnose and fix the problem automatically


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The Diagnose and repair Windows File and Folder Problems automatically troubleshooter may automatically fix the problem described in this article.
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Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To fix this problem, follow these steps:
  1. Click Startstart button , click Run, type Regedit.exe, and then press OK.

    Note If you are prompted for an administrator password or for confirmation, type your password or click Continue.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Csc\Parameters


    Note Create the Parameters registry subkey if it does not exist. To do this, follow these steps:
    1. Locate and then click the following registry subkey:
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Csc
    2. On the Edit menu, point to New, and then click DWORD Value.
    3. Type Parameters, and then press ENTER.
  3. On the Edit menu, point to New, and then click DWORD Value.
  4. Type FormatDatabase, and then press ENTER.
  5. On the Edit menu, click Modify.
  6. In the Value data box, type 1, and then click OK.
  7. Exit Registry Editor, and then restart the computer to apply the change.

MORE INFORMATION

How the MATS package works to fix this problem

  1. The MATS package scans your computer and detects if the computer is running Windows Vista.
  2. The MATS package verifies that the Offline Files feature in the Control Panel is enabled.
  3. The MATS package verifies that the FormatDatabase registry value does not exist.
  4. The MATS package creates the registry value.

    Note During this process, a dialog box appears. This dialog box gives you the option to fix the issue automatically (this is the recommended option) or to manually select individual issues to fix. If you manually select individual issues to fix, you have to select the Renaming or moving files and folders or the Others or I don’t know option from the dialog box.
  5. The MATS package verifies that the FormatDatabase registry value was created successfully.

Other issues that the MATS package fixes


2394521 Can't empty the Recycle Bin in Windows XP or in Windows Vista
949109 "The file or folder does not exist" error in Windows Vista
813711 Changes to the size, view, icon or position of a folder are lost
2394740 Can't select multiple items after upgrading from Windows XP to Windows Vista
2396571 Icons change incorrectly in Windows
Properties

Article ID: 934160 - Last Review: 06/28/2012 03:26:00 - Revision: 17.0

Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Ultimate, Windows Vista Business, Windows Vista Enterprise, Windows Vista Home Basic 64-bit Edition, Windows Vista Home Premium 64-bit Edition, Windows Vista Ultimate 64-bit Edition, Windows Vista Business 64-bit Edition, Windows Vista Enterprise 64-bit Edition, Windows Vista Starter

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