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The hotfix that is discussed in this article is unavailable for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
When you try to view the Sales Pipeline report or the Account Distribution report in Microsoft Dynamics CRM 3.0, you receive an error message that contains the English string "Not specified." However, you receive this error message in a non-English localized version of Microsoft Dynamics CRM 3.0. This problem occurs when you click certain items in the Group by list before you click View Report.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Account distribution detail.rdl
Sales pipeline detail.rdl
This hotfix contains a self-extracting package file. After you extract the contents of the package file, follow these steps to install the updated reports on the computer that is running the Microsoft Dynamics CRM server:
Copy one of the .rdl report files to the root directory of the C drive.
Click Workplace, and then click Reports.
In the Entity list, click the report that you want to update.
Click More Actions, and then click Edit Report.
In the Report: Report_name dialog box, click File in the Report Type pane, and then click Browse.
Note In this dialog box name, Report_name is a placeholder for the actual report name.
Click the report file that you copied in step 1, and then click Save and Close.
Repeat step 1 through step 6 for each report file that you want to update.
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
To apply this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:
925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook
If you are prompted, restart the computer after you install the hotfix.
To remove the updated reports, follow the steps in the "Installation information" section to reinstall the original reports.
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards