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The synchronization session of the mobile device fails, and you receive error code "0X85010015" when you try to synchronize a mobile device by using Exchange ActiveSync in Exchange Server 2007

Symptoms
Consider the following scenario.
  • You use a server that is running Microsoft Exchange Server 2007. This server is running Windows Server 2003.
  • The Exchange Server 2007 server is configured to have a Client Access server role.
  • You set the regional language settings of the Windows Server 2003 operating system to Turkish.
In this scenario, when you try to synchronize a mobile device with the Exchange 2007 Client Access server by using Microsoft Exchange ActiveSync, the synchronization session of the mobile device fails. Additionally, you receive the following error code:
0X85010015
Note If you enable verbose logging in Exchange ActiveSync, the "501" error message is logged in the server.
Resolution
To resolve this problem, install Update Rollup 3 for Exchange Server 2007.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935999 Description of Update Rollup 3 for Exchange Server 2007
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
330461 How to troubleshoot Server ActiveSync
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 934402 - Last Review: 10/19/2015 01:37:00 - Revision: 4.0

Microsoft Exchange Server 2007 Standard Edition, Microsoft Exchange Server 2007 Enterprise Edition, Windows Mobile 6.5 Standard, Windows Phone 7 Consumer

  • kbexpertiseinter kbqfe kbwp7 kbwindowsphone7 kbmmo KB934402
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