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When you install a software that adds legacy network drivers on a computer that is running Windows Vista, Windows Vista may stop responding.
This problem occurs because a thread holds the TdxDeviceList lock and sends a request to the critical queue. However, the critical queue is already full. Work items that are in this critical queue are waiting for the TdxDeviceList lock that is held by the thread.
Service pack information
To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
There are no prerequisites for installing this hotfix package.
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other previously-released hotfixes.
To use one of the hotfixes in this package, you do not have to make any changes to the registry.
Windows Vista, 32-bit versions
Windows Vista, 64-bit versions
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
To work around this problem, disconnect the computer from network. You can use one of the following methods to disconnect the computer from network:
Disable the network adapter on the computer.
Unplug the network cable from the computer.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates