A Toshiba Device Bay optical drive is not recognized in Windows Vista

This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
You may experience either of the following problems when you use a Toshiba optical drive that is connected to a portable Toshiba computer that is running Windows Vista:
  • The drive is not recognized when wake the computer from sleep.
  • You use a hot-swap operation or a warm-swap operation to connect a Toshiba device bay optical drive to the computer. In this scenario, the drive is not recognized.

    Note In a "hot-swap operation," you connect the drive while the computer is still running. In a "warm-swap operation," you connect the drive while the computer is asleep, and then you wake the computer.
Resolution

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
File nameFile versionFile sizeDateTimePlatform
Errata.infNot applicable70,17012-Jun-200722:14Not applicable
Update.mumNot applicable2,00013-Jun-200712:03Not applicable
X86_1e9833206aabe4ce6320c222a599f158_31bf3856ad364e35_6.0.6000.20618_none_d85c075b8fd9c414.manifestNot applicable70113-Jun-200712:03Not applicable
X86_microsoft-windows-erratamanager_31bf3856ad364e35_6.0.6000.20618_none_6cc7064687d1ca73.manifestNot applicable4,50313-Jun-200712:04Not applicable
Windows Vista, 64-bit versions
File nameFile versionFile sizeDateTimePlatform
Amd64_e64dfeb1d08d758a75394692d5e0f1fa_31bf3856ad364e35_6.0.6000.20618_none_c07fb72e8a6eb4e9.manifestNot applicable70513-Jun-200712:03Not applicable
Amd64_microsoft-windows-erratamanager_31bf3856ad364e35_6.0.6000.20618_none_c8e5a1ca402f3ba9.manifestNot applicable4,50513-Jun-200712:09Not applicable
Errata.infNot applicable70,17012-Jun-200722:15Not applicable
Update.mumNot applicable2,00013-Jun-200712:03Not applicable
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
PnP DVD CD RW
Properties

Article ID: 934641 - Last Review: 01/16/2015 17:13:27 - Revision: 5.0

  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Starter
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • kbnosurvey kbarchive kbautohotfix kbvistasp1fix kbfix kbhotfixserver kbqfe kbexpertiseinter kbwinvistapostrtmfix KB934641
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