Error message when you try to share a record with a valid user in Microsoft Dynamics CRM: "The user authentication passed to the platform is not valid"

This article has been archived. It is offered "as is" and will no longer be updated.
The hotfix that is discussed in this article is unavailable for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
When you try to share a record with a valid user in Microsoft Dynamics CRM, you receive the following error message:
The user authentication passed to the platform is not valid.
This problem occurs if the following conditions are true:
  • You shared this record with another user.
  • You disabled the user account for this user in Microsoft Dynamics CRM.
  • You deleted the user account for this user in Active Directory directory service.
This problem was corrected in Microsoft Dynamics CRM 3.0 Update Rollup 3.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935364Update Rollup 3 is available for Microsoft Dynamics CRM 3.0
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM 3.0 server
File nameFile versionFile sizeDateTime
Pkgutil.cmdNot Applicable11330-Mar-200722:14
Print_dlg.aspxNot Applicable8,82217-May-200719:51

Microsoft Dynamics CRM 3.0 client
File nameFile versionFile sizeDateTime
Pkgutil.cmdNot Applicable11330-Mar-200722:14
Print_dlg.aspxNot Applicable8,82217-May-200719:51

Microsoft Dynamics CRM 3.0 client for Microsoft Compatibility Release
File nameFile versionFile sizeDateTime
Print_dlg.aspxNot Applicable8,82217-May-200719:51

Installation information

Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 or the Microsoft Dynamics CRM 3.0 client.


  • You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
  • To apply this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:
    925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use the Add or Remove Programs item in Control Panel.
To work around this problem, follow these steps:
  1. Disable the user account in Active Directory.
  2. Reassign the records in the user account to another user account in Microsoft Dynamics CRM.
  3. Delete the user account in Active Directory.
More information
For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Article ID: 935835 - Last Review: 01/16/2015 02:03:20 - Revision: 4.0

Microsoft CRM client for Microsoft Office Outlook

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