Article ID: 935916 - View products that this article applies to.
When you try to install Microsoft Exchange Server 2003 Service Pack 2 (SP2) on a Microsoft Windows Small Business Server 2003-based computer that has the Microsoft Exchange Server Intelligent Message Filter v2 installed, the Exchange 2003 SP2 installation fails. Additionally, you receive the following message:However, when you try to locate the Intelligent Message Filter on the Windows Small Business Server 2003-based computer, the Intelligent Message Filter is not listed in the Add or Remove Programs item in Control Panel.
Typically, this issue occurs when you use a post-Microsoft Exchange Server 2003 Service Pack 1 (SP1) installation source to install Exchange 2003 on the Windows Small Business Server 2003-based computer. Additionally, the Intelligent Message Filter may not appear in the Add or Remove Programs item in Control Panel when you log on by using an account that differs from the account that was used to install the Intelligent Message Filter.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To resolve this issue, follow these steps:
Article ID: 935916 - Last Review: November 13, 2008 - Revision: 2.0