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On a Microsoft Windows XP Service Pack 2 (SP2)-based computer, you run a filter driver that calls the CmRegisterCallback routine to register a RegistryCallback routine. In this situation, Windows XP with SP2may crash. When this problem occurs, you receive a stop error message that resembles the following:
When the CmRegisterCallback routine registers a RegistryCallback routine, the CmRegisterCallback routine uses an address space from the allocated memory to initialize a fast mutex. However, the allocated memory for the fast mutex comes from paged pool memory. This behavior may cause the problem that is mentioned in the "Symptoms" section in specific conditions.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
To apply this hotfix, you must have Windows XP SP2 installed.
You have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other previously released hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with SP2, x86-based versions
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Call stack information
When this problem occurs, the following call stack is generated: