A shared printer that is hosted on a Windows Server 2003-based computer does not work correctly when you use the "Point and Print" feature to connect to the printer in Windows Vista

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Consider the following scenario. A shared printer is hosted on a Microsoft Windows Server 2003-based computer. On a Windows Vista-based client computer, you use the "Point and Print" feature to connect to this printer. In this scenario, the printer does not work correctly.
This problem occurs because registry information for the printer is overwritten on the Windows Vista-based client computer. This registry information is replaced by the registry information for the Windows Server 2003 version of the printer driver. Windows Vista does not correctly merge the dependent registry files.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable1,80230-May-200714:16Not Applicable
X86_aee3d61b4fa8d1b0ffe18e6918800e9c_31bf3856ad364e35_6.0.6000.20608_none_82b40650c48e73b4.manifestNot Applicable71830-May-200714:16Not Applicable
X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6000.20608_none_2ec6bc8aae9df545.manifestNot Applicable13,39230-May-200714:18Not Applicable
Windows Vista, 64-bit versions
File nameFile versionFile sizeDateTimePlatform
Amd64_12eb14c4807162c82f8fb47431a6e190_31bf3856ad364e35_6.0.6000.20608_none_241790e4bc227085.manifestNot Applicable1,08430-May-200714:16Not Applicable
Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.0.6000.20608_none_8ae5580e66fb667b.manifestNot Applicable13,46030-May-200714:21Not Applicable
Update.mumNot Applicable1,80230-May-200714:16Not Applicable

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
More information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 936608 - Last Review: 01/16/2015 09:49:57 - Revision: 5.0

Windows Vista Home Basic 64-bit Edition, Windows Vista Home Premium 64-bit Edition, Windows Vista Business 64-bit Edition, Windows Vista Enterprise 64-bit Edition, Windows Vista Ultimate 64-bit Edition, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate

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