Article ID: 936751 - View products that this article applies to.
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When you try to integrate Microsoft Office Accounting with Business Contact Manager for Microsoft Office Outlook 2007, you receive one of the following error messages.
Error message 1
Business Contact Manager for Outlook database is in an incompleted integration state, probably due to previous unsuccessful integration attempt. Please restore the Business Contact Manager for Outlook database to its pre-integrated state and then try to integrate again. Thank You!
Error message 2
The Business Contact Manager for Outlook Integration Wizard did not successfully complete the process due to the following error:
Outlook Business Contact Manager integration <BCM database name> with <Company Name> cannot continue because database collation is different.
This problem occurs if either of the following conditions is true:
To resolve this problem, follow these steps.
Export the data from the existing Business Contact Manager database
Create a new Business Contact Manager database
Import the Business Contact Manager data into the new database
Rerun the "Integrate with Business Contact Manager for Outlook" wizard
Article ID: 936751 - Last Review: January 15, 2015 - Revision: 3.0