The blank Internet Explorer window does not close automatically in Internet Explorer 6 for Windows XP Service Pack 2 after you successfully download a Microsoft Office document from a Web page

Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
After you install Microsoft Security Bulletin MS05-054 or a later update, you use Microsoft Internet Explorer 6 for Microsoft Windows XP Service Pack 2 (SP2) to access the Internet. When you click a link in a Web page to download a Microsoft Office document, a blank Internet Explorer window appears. However, when the document is successfully downloaded, the blank Internet Explorer window does not close automatically as expected.

Note This problem does not occur when you use one of the following products:
  • Microsoft Internet Explorer 6 Service Pack 1 (SP1)
  • Internet Explorer 6 for Windows XP SP2 that does not have Microsoft Security Bulletin MS05-054 or a later update installed
  • Windows Internet Explorer 7

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must have Windows XP Service Pack 2 (SP2) installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

After you apply this hotfix, create the iexplore.exe registry entry, and then enable the registry entry. To do this, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate the following registry subkey, and then click it:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\
  3. On the Edit menu, point to New, and then click Key.
  4. Type FeatureControl\FEATURE_CLOSE_NEW_WINDOW_ON_CDA_KB936880, and then press ENTER.
  5. Right-click FEATURE_CLOSE_NEW_WINDOW_ON_CDA_KB936880, point to New, and then click DWORD Value.
  6. Type iexplore.exe, and then press ENTER.
  7. Right-click iexplore.exe, and then click Modify.
  8. In the Value data box, type 1, and then click OK.
  9. Exit Registry Editor.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 2, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
If you update your computer to Windows XP Service Pack 3 (SP3), the fixed module is already in your system. However to enable the fix, you must still follow the steps in the "Registry information" section.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 936880 - Last Review: 10/08/2011 17:39:00 - Revision: 2.0

Microsoft Internet Explorer 6.0

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