Article ID: 937055 - View products that this article applies to.
After you upgrade a Microsoft Windows Server 2003-based computer to Microsoft Windows Server 2003 Service Pack 2 (SP2), Help and Support is missing when you click Start. Additionally, the Help menu is missing in programs that are running on the Windows Server 2003 SP2-based computer.
Additionally, when you type msinfo32.exe or Helpctr.exe at a command prompt to try to start Help and Support manually, you receive the following error message:
However, when you start the Services Microsoft Management Console (MMC) snap-in, the Help and Support service is not listed.
Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named 'Help and Support'.
To resolve this problem, reinstall the Help and Support service. To do this, follow these steps:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For a Microsoft Windows Small Business Server 2003 SP2 version of this article, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/937231/ )"Help and Support" feature is missing after you install Microsoft Windows Server 2003 SP2 on a computer that is running Windows Small Business Server 2003
Article ID: 937055 - Last Review: October 31, 2007 - Revision: 3.6