The screen of an external monitor is black, or it appears to be broken when the monitor is connected to a Windows Vista-based portable computer that is running Windows Media Center in full-screen mode

This article has been archived. It is offered "as is" and will no longer be updated.
Consider the following scenario:
  • On a Windows Vista-based portable computer, you run Windows Media Center in full-screen mode.
  • The portable computer has a wide screen, and the screen resolution has been configured for wide-screen resolution. For example, the screen resolution is set to 1280 by 800 pixels.
  • You connect the portable computer to an external monitor by using an S-Video connection.
  • You try to switch the screen to the external monitor by using the function key on the portable computer.

    Note The particular function key to switch the screen between monitors varies, depending on the computer manufacturer.
In this scenario, you may notice that the screen has been successfully switched to the external monitor. However, the screen is black, or it appears to be otherwise broken.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable1,76112-Jun-200710:11Not Applicable
X86_98e2bf298a323b5024f50c413044b6f1_31bf3856ad364e35_6.0.6000.20617_none_00a07cec8a92f1b1.manifestNot Applicable69812-Jun-200710:11Not Applicable
X86_microsoft-windows-ehome-ehui_31bf3856ad364e35_6.0.6000.20617_none_cd63aaa4e560a13a.manifestNot Applicable10,07612-Jun-200710:13Not Applicable
Windows Vista, 64-bit versions
File nameFile versionFile sizeDateTimePlatform
Amd64_532191d8eec02b101c6c3be4f6b67d31_31bf3856ad364e35_6.0.6000.20617_none_99dabc46a035698c.manifestNot Applicable1,04612-Jun-200710:11Not Applicable
Amd64_microsoft-windows-ehome-ehui_31bf3856ad364e35_6.0.6000.20617_none_298246289dbe1270.manifestNot Applicable10,12212-Jun-200710:20Not Applicable
Update.mumNot Applicable1,98912-Jun-200710:11Not Applicable
Wow64_microsoft-windows-ehome-ehui_31bf3856ad364e35_6.0.6000.20617_none_33d6f07ad21ed46b.manifestNot Applicable2,72612-Jun-200710:20Not Applicable
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
More information
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 937328 - Last Review: 01/16/2015 09:37:09 - Revision: 5.0

Windows Vista Ultimate, Windows Vista Home Premium, Windows Vista Home Basic, Windows Vista Business, Windows Vista Enterprise, Windows Vista Enterprise 64-bit Edition, Windows Vista Home Basic 64-bit Edition, Windows Vista Home Premium 64-bit Edition, Windows Vista Ultimate 64-bit Edition, Windows Vista Business 64-bit Edition

  • kbnosurvey kbarchive kbautohotfix kbvistasp1fix kbexpertisebeginner kbbug kbfix kbHotfixServer kbqfe KB937328