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You may receive various Stop error messages on a computer that is running Windows Server 2003

Support for Windows Server 2003 ended on July 14, 2015

Microsoft ended support for Windows Server 2003 on July 14, 2015. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

SYMPTOMS
On a computer that is running Microsoft Windows Server 2003, you may receive one of the following Stop error messages:
  • Stop 0x00000024 (0x0019033d, 0xb9958014, 0xb9957d10, 0xf70c1299)
  • Stop 0x0000000a (Parameter1, Parameter2, Parameter3, Parameter4)
  • Stop 0x000000c2 (0x00000007, 0x0000121a, 0x00000000, 0xe01d7790)
Note The four parameters in each error message vary.

When this problem occurs, information that describes the error is saved in the System log. The information resembles the following:

Event Type: Warning
Event Source: USER32
Event Category: None
Event ID: 1076
User: User
Computer: Computer
Description:
The reason supplied by user User for the last unexpected shutdown of this computer is:
System Failure: Stop error
Reason Code: 0x805000f
Bug ID:
Bugcheck String: 0x00000024 (0x0019033d, 0xb9958014, 0xb9957d10,0xf70c1299)
Comment: 0x00000024 (0x0019033d, 0xb9958014, 0xb9957d10, 0xf70c1299)

CAUSE
This problem occurs because the NTFS driver incorrectly locks the resource when the NTFS driver tries to access the resource.
RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 or Windows Server 2003 Service Pack 2 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 2, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys5.2.3790.4102590,33619-Jun-200715:26x86
Windows Server 2003 with Service Pack 2, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys5.2.3790.41021,042,94419-Jun-200716:54x64
Windows Server 2003 with Service Pack 2, Itanium-based versions
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys5.2.3790.41021,884,16019-Jun-200716:54IA-64
Windows Server 2003 with Service Pack 1, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys5.2.3790.2958591,36019-Jun-200712:27x86
Windows Server 2003, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys5.2.3790.29581,125,88819-Jun-200716:45x64
Windows Server 2003 with Service Pack 1, Itanium-based versions
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys5.2.3790.29581,884,67219-Jun-200716:45IA-64
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
blue screen crash 0x24 0x0A 0xC2 ntfs
Properties

Article ID: 937455 - Last Review: 10/11/2007 02:19:29 - Revision: 1.4

Microsoft Windows Server 2003, Standard Edition (32-bit x86), Microsoft Windows Server 2003, Enterprise Edition (32-bit x86), Microsoft Windows Server 2003, Datacenter Edition (32-bit x86), Microsoft Windows Server 2003, Web Edition, Microsoft Windows Server 2003, Standard x64 Edition, Microsoft Windows Server 2003, Enterprise x64 Edition, Microsoft Windows Server 2003, Datacenter x64 Edition, Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems, Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems

  • kbautohotfix kbexpertiseinter kbwinserv2003postsp2fix kbbug kbfix kbhotfixserver kbqfe kbpubtypekc KB937455
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