Article ID: 937761 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows registry
When you try to create an Internet Message Access Protocol (IMAP) profile in Microsoft Office Outlook 2003, you receive the following error message:
You can create the profile. However, the profile cannot connect to the IMAP store.
The IMAP store could not be created. File access is denied. You do not have the permissions required to access the file drive:\Documents and Settings\user\Local Settings\Application Data\Microsoft\Outlook\filename.pst.
Additionally, you may receive the following error message:
The IMAP store could not be properly updated. You may want to restart Outlook before proceeding.
This issue occurs if the DWORD value for the NewPSTFormat registry entry is set to 2. This condition requires Outlook to use the Unicode-based personal folders (.pst) file format. This file format is incompatible with IMAP.
To resolve this issue, remove the NewPSTFormat registry entry. Or, set the DWORD value of the entry to either 1 or 3. When you do this, Outlook uses the American National Standards Institute (ANSI)-based .pst file format.
Note The DWORD value for the NewPSTFormat entry can have any of the following settings:
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To work around this issue, change your .pst file to use the ANSI-based file format. To do this, follow these steps:
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/830336/ )The .pst file has a different format and folder size limit in Outlook 2007 and in Outlook 2003
(https://support.microsoft.com/kb/917032/ )Error message when you add a Windows SharePoint Services list to Outlook 2007: "Outlook cannot download to this remote data because Admin Settings allow only creation of Outlook 97-2002 Personal Folders file (.pst)"
(https://support.microsoft.com/kb/913886/ )Error message when you try to link to a .pst file from a Microsoft Windows SharePoint Services site to Outlook 2003: "You cannot connect to a Windows SharePoint Services site with an Outlook 97-2002 Personal Folders file (.pst)"
Article ID: 937761 - Last Review: June 11, 2007 - Revision: 1.0