You are currently offline, waiting for your internet to reconnect

Information about how the distribution accounts are used in the Field Service series in Microsoft Dynamics GP

INTRODUCTION
This article describes how the distribution accounts are used in the Field Service series in Microsoft Dynamics GP.
More information

Service Call Management in Microsoft Dynamics GP

Note The account sources are listed in the order of preference. If an account is not in the first account source that is listed, the next account source listed is used.

When the quantity that is sold on the C line or on the I line of a service call is updated, an inventory decrease adjustment is created. Then, this inventory decrease adjustment is posted. This inventory decrease adjustment updates the following general ledger accounts.
AccountDebitCreditAccount Source
InventoryYesInventory account from the Item Account Maintenance window
Inventory Control account from the Posting Accounts Setupwindow
Inventory OffsetYesDrop Ship Items account from the Item Account Maintenance window
Drop Ship Items account from the Posting Accounts Setupwindow
Inventory account from the Item Account Maintenance window
Inventory account from the Posting Accounts Setup window

When this service call is billed, an invoice is created in Sales Order Processing in Microsoft Dynamics GP. Additionally, the line item is flagged as a drop ship item on the invoice. Because the line item is flagged as a drop ship item, no additional adjustments are made in the inventory when you post the invoice. When you enter the parts line item in the Service Call Entry - Parts window, the inventory is decreased. Then, the inventory is processed. When you post the invoice, the following general ledger accounts are updated.
AccountDebitCreditAccount Source
SalesYesParts Sales account from the Service Type Account window
Sales account from the Customer Account Maintenance window or from the Item Account Maintenance window
Sales account from the Posting Account Setup window
Accounts ReceivableYesAccounts Receivable account from the Customer Account Maintenance window
Accounts Receivable account from the Posting Account Setup window
Drop ShipYesDrop Ship Items account from the Item Account Maintenance window
Drop Ship Items account from the Posting Account Setup window
Inventory account from the Item Account Maintenance window
Inventory Control account from the Posting Account Setup window
Cost of Goods SoldYesPart Cost of Goods Sold account from the Service Type Account window
Cost of Goods Sold account from the Customer Account Maintenance window or from the Item Account Maintenance window
Cost of Goods Sold account from the Posting Accounts Setup window

Note You can specify whether you want the posting accounts that are selected for the customer or for the item to appear as the default entries when you enter a transaction. To do this, enable the Customer option or the Item option under Posting Accounts From in the Sales Order Processing Setup window.

When the quantity that is sold on the R line of a service call is updated, an inventory increase adjustment is created. Then, this inventory increase adjustment is posted. This inventory increase adjustment updates the following general ledger accounts.
AccountDebitCreditAccount Source
Inventory YesInventory account from the Item Account Maintenance window
Inventory Control account from the Posting Accounts Setup window
Cost of Goods SoldYesPart Cost of Goods Sold account from Service Type Account
Cost of Goods Sold account from the Item Account Maintenance window
Cost of Goods Sold account from the Posting Accounts Setup window

When the service call is billed, a credit is created in Sales Order Processing. Additionally, the line item is flagged as a drop ship item on the invoice. Because the line item is flagged as a drop ship item, no additional adjustments are made in the inventory when you post the credit. When you enter the parts line item in the Service Call Entry - Parts window, the inventory is increased. Then, the inventory is processed. When you post the credit, the following general ledger accounts are updated.
AccountDebitCreditAccount Source
Sales YesPart Sales account from the Service Type Account window
Sales account from the Item Account Maintenance window or from the Customer Account Maintenance window
Sales account from the Posting Accounts Setup window
Accounts ReceivableYesAccounts Receivable account from the Customer Account Maintenance window
Accounts Receivable account from the Posting Accounts Setup window

Note You can specify whether you want the posting accounts that are selected for the customer or for the item to appear as the default entries when you enter a transaction. To do this, enable the Customer option or the Item option under Posting Accounts From in the Sales Order Processing Setup window.

Contract Administration in Microsoft Dynamics GP

The following information is used to determine which posting accounts are updated when you run the contract billing process:
  • The value in the Bill Day Frequency box in the Contract Entry/Update window
  • The value in the Discount Account box in the Contract Type Maintenance window
  • Any difference between the values in the Bill To Customer box and in the Customer ID box in the Contract Entry/Update window
  • Whether the Invoice Detail check box is selected in the Contract Entry/Update window
The following accounts are used when you run the contract billing process if the contract is billed monthly in detail and if the contract does not use discounts.
AccountDebitCreditAccount Source
Accounts ReceivableYesAccounts Receivable account from the Customer Account Maintenance window
Accounts Receivable account from the Posting Accounts Setup window
SalesYesSales account from the Contract Type Maintenance window
Commission ExpenseYesCommission Expense account from the Posting Accounts Setup window
Commission PayableYesCommission Payable account from the Posting Accounts Setup window
TaxesYesAccount from the Tax Detail Maintenance window

The following accounts are used when you run the contract billing process if the contract is billed monthly in summary and if the contract does not use discounts.
AccountDebitCreditAccount Source
Accounts ReceivableYesAccounts Receivable account from the Customer Account Maintenance window
Accounts Receivable account from the Posting Accounts Setup window
SalesYesSales account from the Contract Type Maintenance window
Commission ExpenseYesCommission Expense account from the Posting Accounts Setup window
Commission PayableYesCommission Payable account from the Posting Accounts Setup window
TaxesYesAccount from the Tax Detail Maintenance window

The following accounts are used when you run the contract billing process if the contract is billed monthly in detail and if the contract uses discounts.
AccountDebitCreditAccount Source
Accounts ReceivableYesAccounts Receivable account from the Customer Account Maintenance window
Accounts Receivable account from the Posting Accounts Setup window
SalesYesSales account from the Contract Type Maintenance window
MarkdownYesDiscount account from the Contract Type Maintenance window
Commission ExpenseYesCommission Expense account from the Posting Accounts Setup window
Commission PayableYesCommission Payable account from the Posting Accounts Setup window
TaxesYesAccount from the Tax Detail Maintenance window

The following accounts are used when you run the contract billing process if the contract is billed monthly in summary and if the contract uses discounts.
AccountDebitCreditAccount Source
Accounts ReceivableYesAccounts Receivable account from the Customer Account Maintenance window
Accounts Receivable account from the Posting Accounts Setup window
SalesYesSales account from the Contract Type Maintenance window
MarkdownYesDiscount account from the Contract Type Maintenance window
Commission ExpenseYesCommission Expense account from the Posting Accounts Setup window
Commission PayableYesCommission Payable account from the Posting Accounts Setup window
TaxesYesAccount from the Tax Detail Maintenance window

The following accounts are used when you run the contract billing process if the contract is billed bi-monthly, quarterly, semi-annually, or annually in detail and if the contract does not use discounts.
AccountDebitCreditAccount Source
Accounts ReceivableYesAccounts Receivable account from the Customer Account Maintenance window
Accounts Receivable account from the Posting Accounts Setup window
SalesYesAccrual/Liability account from the Contract Type Maintenance window
Commission ExpenseYesCommission Expense account from the Posting Accounts Setup window
Commission PayableYesCommission Payable account from the Posting Accounts Setup window
TaxesYesAccount from the Tax Detail Maintenance window

The following accounts are used when you run the contract billing process if the contract is billed bi-monthly, quarterly, semi-annually, or annually in summary and if the contract does not use discounts.
AccountDebitCreditAccount Source
Accounts ReceivableYesAccounts Receivable account from the Customer Account Maintenance window
Accounts Receivable account from the Posting Accounts Setup window
SalesYesAccrual/Liability account from the Contract Type Maintenance window
Commission ExpenseYesCommission Expense account from the Posting Accounts Setup window
Commission PayableYesCommission Payable account from the Posting Accounts Setup window
TaxesYesAccount from the Tax Detail Maintenance window

The following accounts are used when you run the contract billing process if the contract is billed bi-monthly, quarterly, semi-annually, or annually in detail and if the contract uses discounts.
AccountDebitCreditAccount Source
Accounts ReceivableYesAccounts Receivable account from the Customer Account Maintenance window
Accounts Receivable account from the Posting Accounts Setup window
SalesYesAccrual/Liability account from the Contract Type Maintenance window
MarkdownYesDiscount account from the Contract Type Maintenance window
Commission ExpenseYesCommission Expense account from the Posting Accounts Setup window
Commission PayableYesCommission Payable account from the Posting Accounts Setup window
TaxesYesAccount from the Tax Detail Maintenance window

The following accounts are used when you run the contract billing process if the contract is billed bi-monthly, quarterly, semi-annually, or annually in summary and if the contract uses discounts.
AccountDebitCreditAccount Source
Accounts ReceivableYesAccounts Receivable account from the Customer Account Maintenance window
Accounts Receivable account from the Posting Accounts Setup window
SalesYesAccrual/Liability account from the Contract Type Maintenance window
MarkdownYesDiscount account from the Contract Type Maintenance window
Commission ExpenseYesCommission Expense account from the Posting Accounts Setup window
Commission PayableYesCommission Payable account from the Posting Accounts Setup window
TaxesYesAccount from the Tax Detail Maintenance window

Revenue recognition report

The following general ledger accounts are updated when you post the revenue recognition report.
AccountDebitCreditAccount Source
Accrual LiabilityYesAccrual Liability Account from the Contract Type Maintenance window
SalesYesSales Account from the Contract Type Maintenance window
Note You cannot post the revenue recognition report for contracts that are billed monthly.

Returns Management in Microsoft Dynamics GP

Return Materials Authorization (RMA) transactions

The following accounts are used for your repair charges on items in RMA transactions.
AccountDebitCreditAccount Source
SalesYesRepair Sales account from the RMA Type Accounts window
Sales account from the Item Account Maintenance window or from the Customer Account Maintenance window
Sales account from the Posting Accounts Setupwindow
Accounts ReceivableYesAccounts Receivable account from the Customer Account Maintenance window
Accounts Receivable account from the Posting Accounts Setup window

RMA Receiving process

The following accounts are used when the RMA Receiving process creates and then posts an inventory adjustment.
AccountDebitCreditAccount Source
InventoryYesInventory account from the Item Account Maintenance window
Inventory account from the Posting Accounts Setup window
Cost of Goods SoldYesCost of Goods Sold account from the Item Account Maintenance window
Cost of Goods Sold account from the Posting Accounts Setup window

If the return item number is changed during the RMA Receiving process and if the RMA transaction originated from a service call return line, an inventory decrease adjustment is posted for the original item number. Additionally, an increase adjustment is posted for the return item number. In this situation, the following accounts are updated.
AccountDebitCreditAccount Source
InventoryYesInventory account from the Service Call Entry - Part Distribution window
Cost of Goods SoldYesCost of Goods Sold account from the Service Call Entry - Part Distribution window
InventoryYesInventory account from the Item Account Maintenance window or from the Customer Account Maintenance window
Inventory account from the Posting Accounts Setup window
Inventory OffsetYesCost of Goods Sold account from the Item Account Maintenance window or from the Customer Account Maintenance window
Cost of Goods Sold account from the Posting Accounts Setup window

When the Sales Order Processing (SOP) Return document is created, the line item is flagged as a drop ship item to suppress any adjustments to the inventory. The following accounts are used on the SOP Return document.
AccountDebitCreditAccount Source
Sales ReturnYesSales Return account from the RMA Type Accounts window
Sales Return account from the Item Account Maintenance window or from the Customer Account Maintenance window
Sales Return account from the Posting Accounts Setup window
Accounts ReceivableYesAccounts Receivable account from the Customer Maintenance window
Accounts Receivable account from the Posting Accounts Setup window

Inventory scrap process

The following accounts are affected when you run the inventory scrap process.
AccountDebitCreditAccount Source
Cost of Goods SoldYesScrap account from the RMA Type Accountswindow
Cost of Goods Sold account from the Item Account Maintenance window or from the Customer Account Maintenance window
Cost of Goods Sold account from the Posting Accounts Setup window
InventoryYesInventory account from the Item Account Maintenance window
Inventory account from the Posting Accounts Setup window

Return to vendor (RTV) entries

If amounts exist in the cost fields on the RTV line, the following accounts are used. The amount recorded is the sum of all the costs for parts, for labor, for expenses, and for travel.
AccountDebitCreditAccount Source
PurchasesYesCost account from the RTV Type Accountswindow
Purchases account from the Vendor Account Maintenance window
Purchases account from the Posting Accounts Setup window
Accounts PayableYesAccounts Payable account from the Vendor Account Maintenance window
Accounts Payable account from the Posting Accounts Setup window

If amounts exist in the Reimbursement section, the following accounts are used. The amount recorded is the sum of all the reimbursement costs for parts, for labor, for expenses, and for travel.
AccountDebitCreditAccount Source
PurchasesYesReimbursement account from the RTV Type Accounts window
Purchases account from the Vendor Account Maintenance window
Purchases account from the Posting Accounts Setup window
Accounts PayableYesAccounts Payable account from the Vendor Account Maintenance window
Accounts Payable account from the Posting Accounts Setup window

RTV Shipping process

The following accounts are used when the RTV Shipping process creates and then posts an inventory adjustment.
AccountDebitCreditAccount Source
InventoryYesInventory account from the Item Account Maintenance window
Inventory account from the Posting Accounts Setup window
Inventory OffsetYesPurchases account from Vendor Account Maintenance window
Purchases account from the Posting Accounts Setup window

When you run the RTV Shipping process, a credit voucher is created in Payables Management for all the RTV types in which the inventory is decreased. When the credit voucher is posted, the following accounts are used.
AccountDebitCreditAccount Source
Purchases YesPurchases account from the Vendor Account Maintenance window
Purchases account from Posting Accounts Setup
Accounts PayableYesAccounts Payable account from the Vendor Account Maintenance window
Accounts Payable account from the Posting Accounts Setup window

RTV Receiving process

The following accounts are used when the RTV Receiving process creates a decrease adjustment.
AccountDebitCreditAccount Source
InventoryYesInventory account from the Item Account Maintenance window for item in the Out-Item field
Inventory account from the Posting Accounts Setup window
Cost of Goods SoldYesCost of Goods Sold account from the Item Account Maintenance window for the item in the Out-Item field
Cost of Goods Sold account from the Posting Accounts Setup window

The following accounts are used when the RTV Receiving process creates an increase adjustment.
AccountDebitCreditAccount Source
InventoryYesInventory account from the Item Account Maintenance window for the item in the In-Item field
Inventory account from the Posting Accounts Setup window
Cost of Goods SoldYesCost of Goods Sold account from the Item Account Maintenance window for the item in the In-Item field
Cost of Goods Sold account from the Posting Accounts Setupwindow

RTV Closing process

When you run the RTV Closing process, a credit voucher is created in Payable Management for the sum of the reimbursement amounts. When the credit voucher is posted, the following accounts are used.
AccountDebitCreditAccount Source
PurchasesYesPurchases account from the Vendor Account Maintenance window
Purchases account from the Posting Accounts Setup window
Accounts Payable YesAccounts Payable account from the Vendor Account Maintenance window
Accounts Payable account from the Posting Accounts Setup window

When you run the RTV Closing process, an invoice is created in Payables Management for the sum of the cost amounts. When the invoice is posted, the following accounts are used.
AccountDebitCreditAccount Source
Purchases YesPurchases account from the Vendor Account Maintenance window
Purchases account from the Posting Accounts Setup window
Accounts PayableYesAccounts Payable account from the Vendor Account Maintenance window
Accounts Payable account from the Posting Accounts Setup window

Depot Management in Microsoft Dynamics GP

When the quantity for a part is entered, an inventory adjustment is created. When the inventory adjustment is posted, the following accounts are used.
AccountDebitCreditAccount Source
WIP PartsYesWIP Inventory account from the Work Order Type Maintenance window
Inventory YesInventory account from the Item Account Maintenance window
Inventory account from the Posting Accounts Setup window

When a labor entry is posted against a work order, the following accounts are used.
AccountDebitCreditAccount Source
WIP LaborYesWIP Labor account from the Work Order Type Maintenance window
Labor ConsumptionYesItem Account Maintenance window for the depot labor item that is assigned to the station ID

Work Order Completion process

If the Expense check box is not selected in the Work Order Type Maintenance window, the Work Order Completion process posts to clear the following WIP accounts.

WIP Material
AccountDebitCreditAccount Source
Inventory OffsetYesInventory Offset account from the Item Account Maintenance window
Inventory Offset account from the Posting Accounts Setupwindow
WIP Parts YesWIP Inventory account from the Work Order Type Maintenance window

WIP Labor
AccountDebitCreditAccount Source
Inventory OffsetYesInventory Offset account from the Item Account Maintenance window
Inventory Offset account from the Posting Accounts Setup window
WIP PartsYesWIP Inventory account from the Work Order Type Maintenance window

When you post a work order in the Work Order Completion window, an inventory adjustment is created to remove the item from the inventory. Additionally, the inventory adjustment adjusts the item back into the inventory.

If the work order type is not flagged to expense the repair cost, the item is adjusted back into the inventory at the repair cost from the item extension. Additionally, the work order cost is added. If the Returned Item Cost field in the Item Extensions window is empty, the appropriate cost is used depending on the valuation method of the item. The appropriate cost may be the standard cost or the current cost. This adjustment does not update the cost fields in the Item Maintenance window.

The following accounts are used when an inventory adjustment removes items from the inventory at cost.
AccountDebitCreditAccount Source
Inventory OffsetYesInventory Offset account from the Item Account Maintenance window
Inventory Offset account from the Posting Accounts Setup window
InventoryYesInventory account from the Item Account Maintenance window
Inventory account from the Posting Accounts Setup window

The following accounts are used when an inventory adjustment adjusts items back into the inventory at the repair cost and at the work order cost.
AccountDebitCreditAccount Source
InventoryYesInventory account from the Item Account Maintenance window
Inventory account from the Posting Accounts Setup window
Inventory OffsetYesInventory Offset account from the Item Account Maintenance window
Inventory Offset account from the Posting Accounts Setup window

If the work order type is flagged to expense the repair cost, the Work Order Completion process posts a general journal to clear the following WIP accounts.

WIP Material
AccountDebitCreditAccount Source
Inventory OffsetYesExpense Cost account from the Work Order Type Maintenance window
WIP LaborYesWIP Labor account from the Work Order Type Maintenance window

WIP Labor
AccountDebitCreditAccount Source
Inventory OffsetYesExpense Cost account from the Work Order Type Maintenance window
WIP LaborYesWIP Labor account from the Work Order Type Maintenance window

If the Repair Cost field in the Item Extensions window is empty, the appropriate cost is used depending on the valuation method of the item. The appropriate cost may be the standard cost or the current cost. This adjustment does not update the cost fields in the Item Maintenance window.

The following accounts are used when an inventory adjustment removes items from the inventory at cost.
AccountDebitCreditAccount Source
Inventory OffsetYesInventory Offset account from the Item Account Maintenance window
Inventory Offset account from the Posting Accounts Setup window
Inventory YesInventory account from the Item Account Maintenance window
Inventory account from the Posting Accounts Setup window

The following accounts are used when an inventory adjustment adjusts items back into the inventory at the repair cost and at the work order cost.
AccountDebitCreditAccount Source
Inventory YesInventory account from the Item Account Maintenance window
Inventory account from the Posting Accounts Setup window
Inventory OffsetYesInventory Offset account from the Item Account Maintenance window
Inventory Offset account from the Posting Accounts Setupwindow

Note For work orders in which the Customer Owned check box is selected, no final inventory adjustments occur. Additionally, the WIP accounts are cleared as expected.
Properties

Article ID: 937820 - Last Review: 04/05/2016 17:05:00 - Revision: 4.0

Microsoft Dynamics GP 10.0, Microsoft Dynamics GP 9.0, Microsoft Business Solutions–Great Plains 8.0, Contract Administration, Service Call Management

  • kbnosurvey kbexpertisebeginner kbmbsmigrate kbhowto kbexpertiseinter KB937820
Feedback