After you resolve an offline files synchronization conflict by using the "Keep both versions" option, the conflict occurs again on a Windows Vista-based computer

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Consider the following scenario:
  • You set up an offline files synchronization partnership between a Windows Vista-based computer and a network share. After you do this, the files on the network share are copied to the Windows Vista-based computer.
  • When you work offline, you update both the network share and the copy.
  • When you try to synchronize the network share and the copy, you receive an error message that resembles the following:
    Sync conflicts have occured
  • In Windows Vista Sync Center, you use the Keep both versions option to resolve the conflict.
In this scenario, Sync Center indicates that the conflict has been resolved and that the synchronization is successful. However, when you synchronize the network share and the copy again, you receive the same error message.

This problem occurs if you use the Keep both versions option while you are working offline.
This problem occurs because of an error in the Cscsvc.dll file.

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
File nameFile versionFile sizeDateTimePlatform
Update.mumNot applicable1,78003-Jul-200712:30Not applicable
X86_fb2bb02d365d421fdd6b9bcb70674cc6_31bf3856ad364e35_6.0.6000.20632_none_eeae2c4a21c8c6ff.manifestNot applicable70803-Jul-200712:30Not applicable
X86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6000.20632_none_08587f197d6ddcad.manifestNot applicable41,02703-Jul-200712:32Not applicable
Microsoft-windows-offlinefiles.mofNot applicable1,93107-Jan-200705:40Not applicable
Windows Vista, 64-bit versions
File nameFile versionFile sizeDateTimePlatform
Amd64_ea0146bd5ba3be7acaeac9421f60c372_31bf3856ad364e35_6.0.6000.20632_none_e762e412fbab7e6f.manifestNot applicable71203-Jul-200712:30Not applicable
Amd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.0.6000.20632_none_64771a9d35cb4de3.manifestNot applicable41,06303-Jul-200712:41Not applicable
Update.mumNot applicable1,79003-Jul-200712:30Not applicable
Microsoft-windows-offlinefiles.mofNot applicable1,93107-Jan-200705:40Not applicable
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
More information
For more information about how to work with network files when you are offline, visit the following Microsoft Web site: For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 938091 - Last Review: 01/16/2015 09:39:23 - Revision: 4.0

Windows Vista Enterprise 64-bit Edition, Windows Vista Home Premium 64-bit Edition, Windows Vista Ultimate 64-bit Edition, Windows Vista Business, Windows Vista Business 64-bit Edition, Windows Vista Enterprise, Windows Vista Home Premium, Windows Vista Ultimate

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