Error message when you insert an image in a non-English Works Word Processor program: "Works cannot access one or more required files"
This article has been archived. It is offered "as is" and will no longer be updated.
When you try to insert an image or try to open a template that contains images in a non-English Microsoft Works Word Processor program, you may receive the following error message:
Works cannot access one or more required files. The files may have been renamed, deleted or moved. Try reinstalling Works and starting the program again.
This behavior may occur if one of the following programs is installed:
- 2007 Microsoft Office system
- 2007 Microsoft Office Trial
- Microsoft Works 6.0 Converter for Works and Word Users
This behavior occurs because two files that are needed are missing from the local language folder. For example, the Wkgl90.dlland Wkimgl90.dll files may be missing from the 1031 folder when you install the German version of Works. However, the Wkgl90.dlland Wkimgl90.dll files are in the 1033 folder as expected. The 1033 folder is the English language folder.
To resolve this behavior, follow these steps:
- Determine the locale identifier for the version of Works that you are using.
For more information about locale identifiers, click the following article number to view the article in the Microsoft Knowledge Base:221435 List of supported locale identifiers in Word
- Open the English locale folder in Works.
To open the English locale folder in Works on a Windows Vista-based computer, click Start, type Local disk\Program Files\Microsoft Works\1033in the Start Search box, and then press ENTER. In this example, Local disk is the drive letter where Works is installed.
To open the English locale folder in Works on Microsoft Windows XP and earlier versions, click Start, click Run, type Local disk\Program Files\Microsoft Works\1033, and then click OK. In this example, Local disk is the drive letter where Works is installed.
- Locate and then right-click the Wkgl90.dll file. Click Copy.
- Open the locale folder for the version of Works that you are using.
To do this in Windows Vista, click Start, type Local disk\Program Files\Microsoft Works\localein the Start Search box where locale is the locale ID, and then press ENTER.
To open the locale folder for the version of Works that you are using in Windows XP and earlier versions, click Start, click Run, type Local disk\Program Files\Microsoft Works\locale, and then click OK. In this example, locale is the locale ID.
- Paste the Wkgl90.dll file in the folder that you opened in step 4.
To do this in Windows Vista, click Paste on the Organize menu.
To do this in Windows XP and earlier versions, click Paste on the Edit menu.
- To copy the Wkimgl90.dll file, repeat steps 2 through 5.
Note You must substitute the Wkimgl90.dll file for the Wkgl90.dll file in step 3 and in step 5.
Article ID: 938489 - Last Review: 10/24/2013 08:03:00 - Revision: 1.0
Microsoft Works 8
- kbnosurvey kbarchive kbtshoot kberrmsg kbexpertisebeginner kbprb KB938489