An RTF document may be corrupted when it is opened in WordPad on a Windows Vista-based computer

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When you use WordPad to open a Rich Text Format (RTF) document on a Windows Vista-based computer, the document may be corrupted. Specifically, the text may be damaged or missing. This problem may occur if the following conditions are true:
  • You use a right-click operation to create the document. For example, you right-click the desktop or any folder, you click New, and then you click Rich Text Document.
  • You are using any one of the following language versions of Windows Vista:
    • Bulgarian
    • Chinese
    • Czech
    • Estonian
    • Hindi
    • Hungarian
    • Latvian
    • Lithuanian
    • Polish
    • Romanian
    • Russian
    • Serbian Latin
    • Slovak
    • Slovenian
    • Thai
    • Turkish
    • Ukrainian
    • Uzbek Cyrillic
    • Uzbek Latin

Service pack information

To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Update.mumNot Applicable2,00329-Jun-200713:37Not Applicable
X86_7b5090be954352c66b4358603c324c24_31bf3856ad364e35_6.0.6000.20630_none_e238fb94859f3b35.manifestNot Applicable69629-Jun-200713:37Not Applicable
X86_microsoft-windows-msftedit_31bf3856ad364e35_6.0.6000.20630_none_d453e5815340f279.manifestNot Applicable4,87629-Jun-200713:40Not Applicable
Windows Vista, 64-bit versions
File nameFile versionFile sizeDateTimePlatform
Amd64_76e1f5242995066b44f9ac5242e5bd0b_31bf3856ad364e35_6.0.6000.20630_none_803dd2d0cb1fc40d.manifestNot Applicable70029-Jun-200713:37Not Applicable
Amd64_7b5090be954352c66b4358603c324c24_31bf3856ad364e35_6.0.6000.20630_none_3e5797183dfcac6b.manifestNot Applicable69829-Jun-200713:37Not Applicable
Amd64_microsoft-windows-msftedit_31bf3856ad364e35_6.0.6000.20630_none_307281050b9e63af.manifestNot Applicable4,89229-Jun-200713:44Not Applicable
Package_1_for_kb938724~31bf3856ad364e35~amd64~~ Applicable1,79529-Jun-200713:37Not Applicable
Package_2_for_kb938724~31bf3856ad364e35~amd64~~ Applicable2,01429-Jun-200713:37Not Applicable
Update.mumNot Applicable2,00329-Jun-200713:37Not Applicable
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 938724 - Last Review: 01/16/2015 17:19:58 - Revision: 3.1

Windows Vista Home Basic 64-bit Edition, Windows Vista Home Premium 64-bit Edition, Windows Vista Business 64-bit Edition, Windows Vista Enterprise 64-bit Edition, Windows Vista Ultimate 64-bit Edition, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate

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