Article ID: 938725 - View products that this article applies to.
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Power management may not work correctly on a Windows Vista-based portable computer that has a Windows SideShow-compatible USB device attached. Because of this problem, the CPU may not correctly enter a reduced power-consumption state. In a reduced power-consumption state, the processor is supposed to conserve battery power. The processor does this by using reduced voltage or reduced frequency states. When this problem occurs, the battery may drain more quickly than you expect.
Service pack informationTo resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/935791/ )How to obtain the latest Windows Vista service pack
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.Note After you install this hotfix, you must manually enable the USB selective suspend setting option. To do this, follow these steps:
PrerequisitesYou must have the USB cumulative rollup for Windows Vista installed before you install this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/936003/ )USB cumulative rollup for Windows Vista
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, x86-based versions
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Windows Vista, 64-bit versions
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Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
For help with power consumption and battery life problems in Windows Vista, visit the following Microsoft Web page:
Fix problems in which power consumption is more than expected or the battery life is shortFor more information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 938725 - Last Review: January 16, 2015 - Revision: 1.0