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Error messages when you create a new MAPI form or you try to open custom forms in Outlook 2003

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

Problem description
The following symptoms may occur in Microsoft Office Outlook 2003.

Symptom 1
When you try to create a new MAPI form in Outlook 2003, you receive the following error message:
contact the administrator
Symptom 2
When you try to open a custom form from a published location such as Organizational Form Library, you receive the following error message:
The form you selected could not be displayed. The form required to view this message cannot be displayed. Contact your administrator.
Symptom 3
When you try to open a received custom form e-mail item, you receive the following error message:
The custom form could not be opened. Outlook will use an Outlook form instead. The form required to view this message cannot be displayed. Contact your administrator.

To have us fix these problems for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.
Fix it for me
To fix these problems automatically, click the Fix this problemlink. Click Runin the File Downloaddialog box, and then follow the steps in the Fix it wizard.

Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Next, go to the "Did this fix the problem?" section.

Let me fix it myself
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To fix these issues, enable MAPI forms. To do this, follow these steps.
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:
  3. Double-click the EnableMapiForms registry entry, type 1 in the Value data text box, and then click OK.

    Note If this registry path does not exist, create a new dWord-Value registry entry, name it EnableMapiForms, and give it the value of 1.

Did this fix the problem?
Check whether these problems are fixed. If these problems are fixed, you are finished with this article. If these problems are not fixed, you can contact support.
fixit fix it

Article ID: 938816 - Last Review: 09/03/2013 09:09:00 - Revision: 6.0

  • Microsoft Office Outlook 2003
  • kbsurveynew kbmsifixme kbfixme kbtshoot kberrmsg kbexpertisebeginner kbprb KB938816