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Error message when the Explorer.exe process crashes on a Windows XP SP2-based computer: "STOP 0xc0000005"

Support for Windows XP has ended

Microsoft ended support for Windows XP on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

On a Microsoft Windows XP SP2-based computer, the Explorer.exe process crashes. Additionally, you receive an error message that resembles the following:
This problem occurs because of a race condition in the Explorer.exe process.

Some antivirus applications and some print applications use notification balloons to display messages. These applications may cause a race condition. Therefore, the Explorer.exe process crashes.

Update information

The following file is available for download from the Microsoft Download Center:

DownloadDownload the Windows XP package now.Release Date: July 24, 2007

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.


To apply the update, you must have Microsoft Windows XP Service Pack 2 installed.

Restart requirement

You have to restart your computer after you apply this update.

Update replacement information

This update does not replace any other previously released updates.

Registry information

To use one of the updates in this package, you do not have to make any changes to the registry.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 938828 - Last Review: 05/23/2014 08:20:00 - Revision: 6.0

Microsoft Windows XP Service Pack 2

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